Any ideas would be helpful.I posted another answer that has links to where you can get additional information but it’s stuck awaiting moderation. I have Purchased every version of captivate since version 3, my company has spent a ton of money on captive and we have been hoping for a long time that they would eventually include the capability to load it on a portable drive to increase mobility and It's probably not to going to happen because there appears to be huge disparity at adobe in their concern for revenue vs. One feature that I think everyone has requested over the years is the ability to use Captivate on a portable hard drive so you can plug it into any system you need to to capture screens. If anyone can recommend an better option please do so. I'm done with this product.and I am seeking an alternative product. Ownership of captivate changed and the support and responsiveness have all but vanished. I have been using captivate since version 3 and stayed with it ONLY because of the initial investment and the early promises from them that they listen to the customer. I too am very disappointed in the lack of responsiveness and apparent disregard for the captivate owner. So until Captivate and Adobe change their method for the enterprise, I am really without support. Not sure what answer you can give me on this, but I hope that maybe I have missed something, but I cannot find it. This is a horrible change by Adobe for a product that is highly used in the enterprise environment, especially in Universities. So now you can see how I say there is no support for Adobe Captivate, because unless you are the one the software is purchased by, you are left with the community. the Adobe Id is purchasing and IT can help since they have no support from Adobe. They get no support anywhere since they have no attachment to Captivate other than they are the ones actually using the software. Also since the Adobe Id that the software was purchased under was purchasing's Enterprise Id, IT only gets the Community for support.Īt this point it should be every easy to see how this affects the user. Well there are no deployment tools for Captivate since Adobe moved it out of the Creative Cloud, so deployment is messed up now in enterprise environments. The IT department, using a different Enterprise Adobe Id, the point at which I work, has to be able to deploy the software and support the end user. Due that is breaks support for Captivate right off the bat since now only the purchasing department can connect support by phone or email and when was the last time purchasing supported software. Purchasing uses their own Adobe ID to purchase the enterprise software licenses. I work for a company which has three layers for each piece of software and the model you stated for support does not work in that type of enterprise situation. The reason i say this is the method of support you just described is the reason I made the statement. Thank you for your reply, but I believe it might be my fault for not elaborating further, but your reply does give me that ability. ![]() So, staffing the Help Desk with multi-lingual support people who also know all the answers, just adds another layer of impossibility to the task. Thirdly, like many Adobe software applications, this one is mainly programmed in India by developers for whom English (or German or Spanish or French) is not their native tongue. So, people who use the app for their day-to-day work can sometimes be a lot more help than the programmers in the pit, who might only have worked on one small part of the overall application. People who actually DO build courses for a living have specialised work processes as well as a different view of the software world to the programmers. Secondly, the reason that Adobe's Help Desk people DON'T know those answers is that the good people that develop and support the Captivate application do not build e-learning courses for a living. To put it bluntly, if you can get unpaid people to willingly do the work and replace the paid employees, then that makes the company accountants smile. ![]() I think there are a few aspects to this question:įirstly, it's a lot cheaper for Adobe to set up a user forum where end user's support each other than it is to run a 24/7 Help Desk staffed by people who know all the answers.
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